Help

Need to contact our organizers, need technical support, or have questions?
Contact Us

If you are experiencing any issue, please contact us at: ExceedanceHelp@rms.com

I have a question for the speakers. How can I contact them?

In each session, there is a Q&A box that will remain on the session for the week of May 17-20th – your questions will be directed to the presenter of each session. If you have a question after May 20th, you can contact us at: ExceedanceHelp@rms.com and we will get your question to the correct speaker. Please note the session or speaker your question is for.

Supported System Configurations
Webcast Specs:
  • Windows 10+ (Latest Microsoft Edge, Firefox, or Chrome)
  • Apple Mac OS 10.10+ (*Latest Firefox, Safari, or Chrome)
  • Android 9+ (Latest Chrome Browser)
  • Apple iOS 12+ (*Latest Safari Browser)

*Official support for the "latest" version of a newly released browser, among those noted above, will be added within 8 weeks of public release. Until then, the previous version will continue to be supported instead.

If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event.

Media Player Test:

The ON24 Platform supports Microsoft Edge, Chrome, Firefox, and Safari. We can deliver the experience via HTML5. The results below will reveal details regarding your individual capabilities.

  • OS: OS X 10.14.6 64-bit
  • Browser: Chrome 89.0.4389.90
Internet Browsers:
  • Microsoft Edge (*Latest)
  • Mozilla Firefox (*Latest)
  • Safari (*Latest, Mac Only)
  • Google Chrome (*Latest)

*Official support for the "latest" version of a newly released browser, among those noted above, will be added within 8 weeks of public release. Until then, the previous version will continue to be supported instead.

Internet Connection:

Before you access the event, you should ensure that your browser is configured to stream media. For audio events we recommend a minimum internet connection of 128 Kbps. For video events you'll need a minimum internet connection of 800 Kbps for an optimal experience.

facebookLogolinkedinLogotwitterLogo