Help
If you are experiencing any issue, please contact us at: ExceedanceHelp@rms.com
In each session, there is a Q&A box that will remain on the session for the week of May 17-20th – your questions will be directed to the presenter of each session. If you have a question after May 20th, you can contact us at: ExceedanceHelp@rms.com and we will get your question to the correct speaker. Please note the session or speaker your question is for.
- Windows 10+ (Latest Microsoft Edge, Firefox, or Chrome)
- Apple Mac OS 10.10+ (*Latest Firefox, Safari, or Chrome)
- Android 9+ (Latest Chrome Browser)
- Apple iOS 12+ (*Latest Safari Browser)
*Official support for the "latest" version of a newly released browser, among those noted above, will be added within 8 weeks of public release. Until then, the previous version will continue to be supported instead.
If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event.
The ON24 Platform supports Microsoft Edge, Chrome, Firefox, and Safari. We can deliver the experience via HTML5. The results below will reveal details regarding your individual capabilities.
- OS: OS X 10.14.6 64-bit
- Browser: Chrome 89.0.4389.90
- Microsoft Edge (*Latest)
- Mozilla Firefox (*Latest)
- Safari (*Latest, Mac Only)
- Google Chrome (*Latest)
*Official support for the "latest" version of a newly released browser, among those noted above, will be added within 8 weeks of public release. Until then, the previous version will continue to be supported instead.
Before you access the event, you should ensure that your browser is configured to stream media. For audio events we recommend a minimum internet connection of 128 Kbps. For video events you'll need a minimum internet connection of 800 Kbps for an optimal experience.